Policy
Returns & Refunds
Our promise on quality — and how perishable goods work.
Last updated: June 2026
Your satisfaction matters to us. Because our products are fresh and perishable, we handle returns a little differently from a typical shop — but we'll always make it right if something's wrong with your order.
Our Freshness Guarantee
If your order arrives damaged, spoiled, or incorrect, contact us within 4 hours of delivery and we'll arrange a replacement or refund.
Eligible for replacement / refund
- Items that arrived spoiled or not fresh
- Damaged or leaking packaging
- Wrong item delivered
- Missing items from your order
Not eligible
- Perishable items that have been opened or partially used — for health and safety we cannot accept these back
- Issues reported after 4 hours of delivery, as freshness can no longer be verified
- Change of mind on perishable goods once delivered
How to Request a Replacement or Refund
- 1
Contact us within 4 hours of delivery at +977-9851331038 or milkartinfo@gmail.com.
- 2
Share your order details and, where possible, a photo of the issue.
- 3
We'll verify and arrange a replacement on your next delivery, or a refund.
Refunds
Approved refunds are processed via your original payment method or as account credit, typically within 3–5 working days. Contact us if you have any questions about your refund status.